Future Opening: Customer Service Manager - State Farm Agent Team Member
Full Time • Greeley, CO
Responsive recruiter
Replies within 24 hours
Benefits:
- Generous Commission Plan
- Flexibility to Work Remote Periodically
- Fun / Family-Oriented Work Environment
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Our Mission
At Nick Burgard State Farm, our mission is to drive sustainable growth by delivering personalized insurance solutions, exceptional service, and lasting customer relationships – while supporting our community and creating opportunities for our employees and their families to thrive.
As an Agent Team Member at Nick Burgard State Farm, you'll have the daily opportunity to make a meaningful impact in our community – empowering individuals through education to make informed insurance and financial choices, helping them protect what matters most.
At Nick Burgard State Farm, our mission is to drive sustainable growth by delivering personalized insurance solutions, exceptional service, and lasting customer relationships – while supporting our community and creating opportunities for our employees and their families to thrive.
As an Agent Team Member at Nick Burgard State Farm, you'll have the daily opportunity to make a meaningful impact in our community – empowering individuals through education to make informed insurance and financial choices, helping them protect what matters most.
About the Role
The Customer Service Manager is the front-line connection between the agency and its clients, responsible for delivering prompt, courteous, and knowledgeable support. This role assists with policy inquiries, billing, claims, and account updates while ensuring a positive customer experience aligned with State Farm’s values. By building strong relationships and maintaining attention to detail, the representative supports client retention and overall agency success.
Qualifications & Licensing
- P&C Insurance License (CO Resident Producer) – Upon Hiring On
- Life Insurance License (CO Resident Producer) – Within First 60-Days
- Health Insurance License (CO Resident Producer) – Within First 60-Day
Aptitude & Skills
- Communications: Excellent verbal and written communication skills with a friendly and professional demeanor
- Problem Solving: Strong problem-solving abilities and a customer-first mindset
- Composure: Ability to remain calm and effective when handling difficult situations or customer concerns
- Organization Skills: Detail-oriented with strong organizational and follow-up skills
- Software: Proficiency in office software, including Microsoft Office Suite, ECRM and other State Farm systems
- Attention to Detail: Demonstrates exceptional attention to detail when handling customer information, processing payments and billing inquiries, and ensuring accuracy in policy changes, documentation, and communications
- Dedication: Dependable and punctual with a strong work ethic
- Coachable: Ability to learn and apply State Farm policies, procedures, and insurance regulations
- Adaptable: Comfortable working in a fast-paced, team-oriented environment
- Multi-Tasking: Capable of managing multiple tasks while maintaining accuracy and efficiency
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Bilingual: Bilingual skills are a plus (but not required) for serving diverse customer needs
Duties & Responsibilities
- Relationship Building: By leveraging the State Farm sales process focused on putting customer needs first, effectively educate clients on the comprehensive products and services we offer.
- Customer Service: Answer incoming calls as needed throughout the day – send quote opportunities to sales.
- Customer Service: Efficiently manage customer cases as they arise including but not limited to policy updates, billing/payment requests, re-writes, added vehicles, cancellation requests, dec page and ID requests, etc.
- Sales: Conduct IFR appointments with customers to verify sufficient coverage and uncover new sales opportunities.
- Beginning of Day: In conjunction with Agent complete BOD activities daily – late pays, DSS, UW form requests, etc.
- Admin: Complete tasks assigned in ECRM system daily.
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Training: Complete routine product and compliance training as assigned.
Compensation: $45,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Greeley, CO and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none